Why Great Customer Service Is So Important
Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can…
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The One Thing You Need to Create Wow Experiences
If we are going to create wow experiences, we must become courageous. This is a personal, psychological bridge we need to cross. What we want—that wow experience—is on…
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3 Ways to Make Your Products Remarkable
At the Launch Conference a few months ago, I had the opportunity to sit down with New York Times bestselling author, Lysa TerKeurst and interview her about her…
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3 Characteristics of the New Marketing
The new marketing is about building relationships. It includes authenticity, generosity, and story-telling.
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6 Steps to More Courage
The one thing that will keep you from settling is courage. This is the only thing that gives life to the dream once the initial magic wears off.…
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The How of WOW
You don’t have to make every experience in life a WOW. If everything is a WOW, then pretty soon, nothing is a WOW. But you must be able…
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