Coaching comes down to trust. You can’t coach people who don’t trust you. It’s that simple. So the question is: How do you earn trust? The answer:[...]
How do you fill a 50-minute coaching session? When I first started coaching, I was terrified because I didn’t know what I was going to talk about. How did I[...]
Most leaders are born problem solvers. But if we’re not careful, we misdiagnose most problems. Here are 3 elements that help you solve any business[...]
The only way you can grow is to know what’s not working so you can fix it. To solicit the feedback you need, have intentional candor meetings. Here's how to[...]
Comedians refer to an audience that hasn’t heard any jokes yet as a “cold room.” It is thus the job of the comics who go first or second in the night to[...]
I was recently talking to a neighbor about an ordinance being considered by our city council. She didn’t like it and felt strongly that it shouldn’t pass.[...]
At this point in my career, I've sold a lot of books. But I was hardly an overnight success. First came work in publishing and agenting. I learned how book[...]
Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find[...]
One of the things I love about what I do is having the opportunity to learn and then share what I’ve learned with you. I recently spoke with twenty hugely[...]
Recently, my daughter Mary mentioned that she would like to begin speaking professionally. As an accomplished businesswoman and popular blogger, she was[...]
I create a lot of content across my blog, podcast, online courses, books, and membership site. And sometimes readers and other content creators wonder about my[...]
When I talk about building a home base for your platform, people naturally assume I’m referencing a blog. But this is only one possibility. Your home[...]
Now that public speaking has become my primary focus, I thought it was time I revamped my Speaking page. I thought I would document the process here, in the[...]
Now that public speaking has become my primary focus, I thought it was time I revamped my Speaking page. I thought I would document the process here, in the[...]