The bigger and more successful you become, the easier it is to rest on your creative laurels. This is one of the things I have really admired about Apple. They keep pushing the envelope. I don’t think this happens by accident. Someone there is doing a lot of thinking about how to encourage and reward creative thinking.

We’ve all experienced it: the large bureaucracy where where the employees seem to be just punching the clock. However, this happens in the private sector as well. In fact, it happens any time people get disconnected from the their purpose.

As leaders, you and I are called upon to make hundreds if not thousands of decisions over the course of a year. A few are monumental. Some are consequential. Most are trivial. However, I would boil down the most important decisions I make into three categories

“Can you name a person who has had a tremendous impact on you as a leader? Maybe someone who has been a mentor to you? Why and how did this person impact your life?” Here’s my answer.

The last question Dean Bradford of Vanderbilt’s Owen Graduate School of Management asked me was this: “What two things would you say to our students, particularly those who are graduating and about to enter the workplace?” I gave him the two answers he requested, but, upon further reflection, I would like to add a third.

Change is difficult for most organizations. It is made even more difficult when leaders resist it. It is my observation that leaders have either one of two postures when it comes to change. This makes all the difference in terms of the outcome. Let me explain.

t is an important question. Why? Because increasingly CEOs, pastors, and other leaders are being asked by their staff, constituents, and even boards about their “social media involvement.” Most leaders I have spoken with, still don’t see the value or, if they do, know how to work it into their workflow. They already feel overwhelmed with their current responsibilities; they aren’t looking for one more thing to do.

So much of the activity I see among leaders today is focused on reaching the masses. “Successful leaders” speak at big conferences, host popular television or radio shows, publish bestselling books, or write successful blogs. Their goal is breadth. They want to extend their influence to as many people as possible. Jesus had a much different leadership strategy.

Several months ago, a former executive at our company made a commitment to a third-party via email. It is obvious that he didn’t research the cost of his promise nor did he get anyone else’s approval. Neither I nor my CFO was aware of the obligation until the other party brought it to our attention. When I learned that the commitment was north of six figures, I gasped.

Why is it is so difficult to change? Whether it is our personal lives, our organizations, or our communities, real and lasting change is difficult. According to Chip and Dan Heath, the primary obstacle is a conflict that’s built into our brains. In their new book, Switch, they explain this conflict and, more importantly, how to overcome it to create the outcomes you want. In a moment, I will tell you how to get a free copy of this book.

Real leaders go first. They never ask others to do what they have not done or are unwilling to do themselves. They lead by example. Like the Apostle Paul, they are willing to say, “Follow me, as I follow Christ” (1 Corinthians 11:1). Like Lt. Col. Moore, they are the first on the field and the last off.

Over the years, my wife, Gail, and I have developed a set of conversational rules that we use at the dinner table. We have ever written these down. They are largely unarticulated. However, over the years we have done our best to maximize these opportunities and to make eating more about the discussion than the food. Here are eight things we do to create engaging dinner-time conversations.

For the last few days, I have been thinking about how to achieve really big goals. How do you do really hard things? How do you push through the inertia that threatens to keep you in your current state? How do you increase your probability of accomplishing what you set out to do? Whether you are trying to write a book, lose a bunch of weight, overcome an addiction, or land a new job, I believe these six items will help you achieve your goal.

I don’t like conflict. In fact, sometimes I think I am conflictaphobic. (I just made that word up.) I will do almost anything to avoid it. However, soon after I became head of one of our publishing divisions, I had to confront one of my authors. He was pleasant and cooperative when I spoke with him. But he was demanding, uncooperative, and downright nasty to my staff. Finally, one of them came to me, nearly in tears, and said, “I’m sorry, but I just can’t take it any more.” I had to make a choice.

Today is Martin Luther King Day in the United States. On this day we celebrate the life and work of one of the greatest leaders the world has ever known. I want to take a few minutes and reflect on what is commonly referred to as his “I Have a Dream” speech. While the speech is a masterpiece of rhetoric, I believe it also provides eight insights into what it takes to be a truly great leader.

Here are some of mine: Running the half marathon in April, even though I almost didn’t at the last minute Cutting our company’s expenses to maintain the health of the business Having eight of the top ten books on the November Christian bestsellers list Getting my oldest daughter married and seeing their relationship grow What do you feel you should have been acknowledged for but weren’t? … Here are some of mine: Laying off so many of our employees, including some very dear friends Failing to articulate the vision and be a better source of encouragement to my team Not really unplugging from my vacation in October like I had planned Losing focus on my exercise regimen and having to keep re-starting it What was missing from last year as you look back?

General McClellan had significant character flaws that I believe serve as a warning signs to anyone in leadership. Ultimately, these cost him dearly: He lost Lincoln’s confidence, his job, and a run for the White House (against Lincoln). Worse, they prolonged the Civil War and cost the lives of tens of thousands of soldiers on both sides of the conflict.

This recession has been a tough ride for most organizations. Many leaders I have met with in the last few months have grown weary of trying to keep things moving forward with fewer resources. They keep thinking things will improve, but “flat” seems to be the new “up.” In times like these, it is tempting for all of us to stay in our offices and become introspective. But we absolutely cannot do that. Our people need us now—more than ever.

When I was about three or four, I distinctly remember my Mom saying to me, “Mike, you don’t need to walk with a limp. … Regardless of her admonition, I still walked with a limp for another year or so, simply because I wanted to be like my dad.

Being great at what you do is about more than being a competent professional or a skilled craftsman. It’s not enough to deliver a great product or service. It is about the total customer experience, from the first encounter until the last—and everything in between.

Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels. Longer wait times for support. This is hardly surprising. With significant layoffs in almost every industry, fewer people are available to provide the level of service you have come to expect. Here are four strategies for responding to poor customer service.

Most people believe that somehow, if they can just find the right system, they can get everything done. I think this is a myth bordering on an outright lie. You can’t do it all. Time is a limited resource. In my experience, the key to work/life balance begins by getting crystal clear on your priorities.

Everything important requires work. Hard work. And sometimes there is a long arc between the dream and it’s realization. That’s when we want to quit, but that is also where the work and the transformation occur.

In summary, the greatest obstacle you face could be your greatest opportunity. It really comes down to your response to it.